PRIVACY POLICY

Introduction

Welcome to PlayN'. We are committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use our platform, inclusive of our website and mobile application.

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you provide directly to us when you create an account, update your profile, or use our services.

• Account Information: Name, email address, password.
• Profile Information: Profile picture, phone number, level of play.
• Payment Information: Credit card details (processed securely by our partners).
• Booking Information: Court preferences, match history, and schedules.

1.2 Information We Collect Automatically

When you access our platform, we automatically collect certain information about your device and usage.

• Device Information: IP address, browser type, device identifiers.
• Usage Data: Pages visited, clickstream data, search queries.
• Location Data: General geographic location based on IP address.
• Cookies: We use cookies to enhance your experience and remember your preferences.

2. How We Use Your Information

We use the collected information for various purposes to provide and improve our services.

• Provide and maintain our services, including match pairing and court booking.
• Process your transactions and send related information.
• Send you technical notices, updates, and support messages.
• Communicate with you about products, services, and events.
• Personalize and improve the services for your user experience.
• Detect, investigate, and prevent fraudulent transactions and illegal activities.
• Comply with legal obligations and enforce our terms.
• Send promotional communications (you can opt-out at any time).

3. Information Sharing and Disclosure

We do not sell your personal information. We share information only in the following circumstances:

3.1 Club Owners and Partners

We share booking details with club owners to facilitate your court reservations.

3.2 Third-Party Service Providers

We work with vendors who perform services on our behalf, such as payment processing and hosting.

3.3 Legal Requirements

We may disclose information if required by law or to protect our rights and safety.

3.4 Business Transfers

Information may be transferred in connection with a merger or sale of company assets.

4. Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access.

• We use SSL encryption for data transmission.
• Regular security assessments of our infrastructure.
• Restricted access to personal data to authorized personnel only.
• PCI-compliant payment processing through reputable gateways.

While we strive for maximum security, no method of transmission over the internet is 100% secure.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information.

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can ask us to correct inaccurate or incomplete info.
• Deletion: You can request that we delete your personal data under certain conditions.
• Opt-out: You can opt-out of receiving promotional emails.
• Data Portability: You can request a transfer of your data to another service.
• Object: You can object to the processing of your data for specific purposes.

To exercise these rights, please contact us at privacy@playn.app

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our service and hold certain information.

• Remember your login details and preferences.
• Understand how you use our platform to improve performance.
• Improve the security of our website.
• Deliver relevant advertisements and measure their effectiveness.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

7. Children's Privacy

Our service is not intended for users under the age of 18. We do not knowingly collect personal data from individuals under 18.

8. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state or country where data protection laws may differ.

9. Data Retention

We retain your personal information as long as necessary to provide our services and comply with legal obligations.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us.